IT Services provider Kyndryl has announced an expanded partnership with Google Cloud to develop responsible generative AI (Gen AI) solutions and to accelerate the adoption of AI technology among its customer base.
The two companies have worked together since 2021 to accelerate hybrid cloud adoption, modernise infrastructure and applications, support mission-critical workloads and to help global businesses transform with Google Cloud’s AI capabilities and infrastructure.
Now, their partnership will shift focus to coupling Google Cloud’s in-house AI capabilities, including Google’s Gemini Large Language Model (LLM), with Kyndryl’s expertise and managed services to develop and deploy generative AI solutions for customers.
Helping customers identify optimal Gen AI use cases
With more than 30 years of experience managing large enterprise environments, Kyndryl prides itself on being able to understand the complexities of developing Gen AI solutions. This, combined with Google Cloud’s Gen AI abilities, allow both companies to offer a new generation of AI to customers quickly and responsibility. As a result, businesses will be able to reap the benefits of true AI business transformation.
The expanded partnership is set to focus on a number of core areas, from building upon AI and Data Foundation Advisory and Implementation Services – aimed at helping customers identify the optimal generative AI use cases and data foundations that align with their business goals – to applying Google Cloud’s Cortex Framework to Enterprise Resource Planning to boost productivity, increase innovation and provide better insights for businesses.
Kyndryl also says it intends to make its new custom LLM Operations (LLMOps) Framework available to Google Cloud customers to enable solutions that solve common challenges responsibly and more cost effectively, while the IT Services leader will grow its AI and data analytics skills base by increasing the trainings and bootcamps available to practitioners via the Google Cloud Academy for Kyndryl.
“Generative AI can fundamentally improve how businesses operate, helping large-scale organisations streamline complex processes and enable their workforces to be more productive,” said Yateendar Bollini, Director of Global Consulting Partnerships at Google Cloud.
“Through our expanded partnership, Kyndryl will provide enterprise customers with the services expertise and generative AI solutions needed to accelerate business transformation with Gemini on top of the security capabilities and trusted infrastructure of Google Cloud.”
AI partnerships to help customers launch Gen AI solutions
With the continued evolution of the digital transformation landscape, companies are seeking new and improved ways to develop their capabilities in order to keep pace. Technology partnerships at this scale provide multiple organisations with the opportunity to develop their AI practices and understandings, in addition to learning from each other.
As part of their early collaboration on generative AI solutions for customers, Kyndryl and Google Cloud have helped Singapore-based smart warehouse iHub Solutions contract logistics and e-commerce fulfilment services provider launch a generative AI pilot for customer service.
“Kyndryl provided the expertise and end-to-end services we needed to launch our first generative AI pilot – one that can advance iHub’s mission and vision for AI driven transformation across the organisation,” said Koh San Joo, Chief Executive Officer, iHub Solutions. “This pilot is expected to serve as a stepping stone to building a full solution that can bring significant productivity and efficiency gains to our customer service function.”
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