The AI Year in Stories: Summer 2024

December 28, 2024

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OpenAI data shows the chatbot now boasting over 200 million weekly active users.

We look at the articles that made the news in AI in 2024. Today, it is June, July and August's turn, with ChatGPT's record numbers and Amazon AI tuning

Partnerships and Updates: Examining ChatGPT's Usage Doubling

In the burgeoning field of Gen AI, original breakout system ChatGPT has managed to retain its title as king among platforms as OpenAI data shows the chatbot now boasting over 200 million weekly active users.

The impressive figure represents a doubling since autumn 2023. Yet this has not been gained by merely a first movers advantage. No, the past six plus months have seen the offer updates and move to make partnerships.

Yet, some moves are more crucial than others. But a closer examination of OpenAI's recent developments and strategic partnerships can give insight into its crowning position of how it has managed to captivate users and businesses alike.

Enterprise adoption

One of the most significant catalysts behind ChatGPT's expansion has been its increasing penetration into the corporate world.

OpenAI reports that a whopping 92% of Fortune 500 companies are now utilising their products, signalling a seismic shift in how businesses approach AI integration.

The recent partnership between OpenAI and PwC, one of the "Big Four" accounting firms, exemplifies this trend.

PwC has inked a deal positioning itself as both the largest user and first official reseller of ChatGPT Enterprise. This expansive agreement will see over 100,000 employees across PwC's US and UK firms gain access to ChatGPT Enterprise's advanced capabilities, including unlimited usage of GPT-4, OpenAI's most sophisticated AI model to date.

Amazon Takes On AI Hallucinations Across Its AI Portfolio

Amazon is tackling hallucinations with RAG

Amazon is taking action at addressing the issue of AI hallucinations through a series of significant AI updates across a number of its AWS enterprise applications.

The announcement highlights the ongoing push organisations are placing on the major obstacle Gen AI is facing in roll out of more enterprise applications by improving the reliability and accuracy of its AI products.

Considering GlobalData forecasts that the Gen AI sector expected to grow from US$1.8bn in 2022 to US$33bn in 2027, addressing the issue early on in the rapid growth cycle is proving crucial.

According to Amazon, the update will reduce hallucinations by around 75% for a number of Gen AI use cases.

Amazon’s efforts for accuracy

At the core of this update is the enhancement of Amazon's Gen AI agents with additional memory capacity.

“This allows agents to provide more personalised and more seamless experiences, especially for complicated tasks,” said Vasi Philomin, Amazon’s Vice President of Gen AI.

This memory improvement is crucial in addressing the issue of AI hallucinations, as it gives the system a more comprehensive understanding of the conversation or task.

Examining AI hallucinations

AI hallucinations are instances where AI systems, particularly large language models (LLMs) generate false, inaccurate, or nonsensical information that is not grounded in reality or the given input data.

AI hallucinations have been a significant concern in the tech industry, with recent incidents highlighting the potential risks.

For instance, before Bard rebranded to Gemini and received updates, Google’s flagship Gen AI platform generated non-existent or even fake information in response to a prompt.