Orange Business Deploys Gen AI to Upskill Hospital Staff

Healthcare professionals working for Rouen University Hospital (CHU de Rouen) will now be able to save time on intensive documentation duties, thanks to its new partnership with Orange Business. 

GHT Rouen Cœur de Seine, which is a network of public hospitals in the Normandy region, will leverage Live Intelligence by Orange Business to deploy secure Gen AI tools for 15,000 healthcare professionals.

The platform is aimed at helping the staff manage daily operational workflows and accelerate medical research across the region. 

Rouen University Hospital, which is the support entity of the French hospital group, is leading the rollout across nine distinct entities. 

The initiative provides an accessible system designed to support upskilling across all job functions and fostering new use cases to enhance hospital efficiency. 

Stéphanie Decoopman, CEO of Rouen University Hospital, says: “We chose Live Intelligence to provide the GHT Rouen Cœur de Seine public hospital group with an accessible, secure and tailored Gen AI solution across our network. 

“Our goal is to leverage a trusted framework to develop use cases that benefit all job roles, from doctors and care teams to administrative and technical staff, in their daily work.”

The solution is hosted entirely within France and connects directly to the information systems of the hospital group. This controlled setup meets the high sovereignty requirements of the European healthcare sector.

Reducing administrative time

The platform is already delivering measurable efficiency gains for administrative and operational workflows within the regional network. 

At Rouen University Hospital, research teams are using the platform to streamline the complex grant application process, reducing the time required to complete these applications from three weeks to two days.

Procurement teams, on the other hand, are accelerating the sourcing process for public tenders using the system.

It is also helping the staff to draft technical specifications and formal evaluation criteria. This deployment has cut the average processing timeframe from two weeks down to one day.

By automating repetitive documentation, the group aims to improve daily working conditions for its entire workforce. 

A long-term partnership

The project establishes a long-term partnership between the regional hospital network and Orange Business. 

The tech company positions itself as an integrator and platform player to support health organisations through complex structural changes. 

Orange Business is committed to supporting the hospital and its regional network through this transformation initiative by deploying practical, robust solutions that keep pace with rapid AI developments. 

These solutions are grounded in the realities of hospital operations and are flexible enough to adapt to evolving needs over time, including the transition to agentic AI. 

Claire Scotton, VP of Healthcare & Life Sciences at Orange Business, says: “Some hospital staff today can feel they have become ‘data managers’ as much as healthcare professionals, spending significant time on documentation, administrative tasks, and coordination. 

“The decision by Rouen Seine Valley Hospital Group to choose Live Intelligence as its trusted Gen AI platform aims to empower staff with agentic AI capabilities, enabling them to reclaim time to focus on what truly matters: patient care, meaningful work and collaboration. Gen AI can improve working conditions and support all healthcare workers, support functions and technical personnel to deliver better patient care.”

The deployment reflects the wider commitment of Orange Business to support healthcare organisations in all aspects of digital transformation, from infrastructure to business challenges. 

The rising volume of documentation and compliance tasks can often pull medical staff away from their primary clinical duties. The integration of Live Intelligence aims to reverse this trend by simplifying daily coordination. 

Across the English Channel, NHS England is similarly providing more time for care by deploying Microsoft 365 Copilot to 505,000 clinicians to improve service delivery and reduce costs.