Jul 21, 2021

81% of employees believe AI improves their job performance

AI
SnapLogic
employees
Workplace
2 min
A new SnapLogic study reveals two-thirds of employees want more AI in the workplace to improve productivity and decision making

81% of employees believe AI improves their overall performance at work and as a result, more than two-thirds (68%) are calling on their employers to deploy more AI-based technology to help them execute their daily work better and faster. This is according to research published by SnapLogic, provider of an Intelligent Integration Platform, who surveyed 400 office workers across the US and UK about their opinions on AI in the workplace.

Currently, more than half (56%) of office workers say they are using AI as a part of their daily job responsibilities. The research indicates that the potential for AI’s impact is much broader, as 89% believe AI could support them in up to half of their everyday work activities.

The top three tasks identified by employees, where they believe AI can assist them the most were: 

  1. Understanding data and how trends and patterns can aid decision making
  2. Moving data from one place to another
  3. Accessing data residing in different places across the business

 

Can AI help improve employee’s efficiency?

 

When asked about the benefits of AI in the workplace, 61% said it helped them have a more efficient and productive workday. Additionally, almost half (49%) felt that it improved their decision-making and accelerated time-to-insights. What’s more, just over half (51%) believe that AI in the workplace helps them achieve a better work/life balance due to the aforementioned productivity boost.

“In recent years, there was concern among office workers that AI would drive job losses, but employee opinions seem to have changed. The more they’ve been exposed to AI and see it in action, the more they’ve realised how much it can assist them with their daily work,” said Craig Stewart, CTO at SnapLogic. “As AI is increasingly used to make better decisions and rack up productivity gains, they’ve gone from tentatively accepting to fully embracing AI. The fact that they are now calling on their leaders to accelerate AI technology adoption in the enterprise is a real sea-change.”

The research also looked at the growing market for personal AI applications versus those used at work. The workplace appears to be the proving ground for the use of AI, with 45% downloading AI-driven apps for their use at work, compared with just 26% who had downloaded AI-driven apps for personal use. As employees get comfortable with AI at work, perhaps they will more fully embrace it at home as well.

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Aug 2, 2021

ManageEngine Survey Finds Global AI Use Increase

AI
manageengine
Data
Analytics
3 min
A global survey by ManageEngine found more than ever before, IT personnel are relying on AI-based tools and analytics to inform their business decisions

ManageEngine, the enterprise IT management division of Zoho Corporation, has announced results from its recent market study, The 2021 Digital Readiness Survey, finding that 86% of organisations worldwide are using artificial intelligence (AI) more than they did two years ago. However, only 35% of the global respondents reported that their confidence in the technology has significantly increased.

The focus of the study was to understand technological changes in a post-COVID world, in areas such as remote work, security, business analytics, and AI. It was found that organisations worldwide mainly increased their use of AI to improve business analytics (63%), increase operational efficiency (62%) and enhance the customer experience (60%). While a majority of global respondents (94%) believe that AI will meet business expectations—and 65% stated AI had delivered measurable business results—some fears remain around the technology’s performance.

“The potential for AI to improve business efficiency and the customer experience was firmly on show through 2020, with AI handling everything from increased customer service volumes to oversight of self-service processes,” said Rajesh Ganesan, vice president at ManageEngine. “While AI is being handed more responsibility and is applied in more business-critical use cases, our research shows this is a double-edged sword and that more work is needed to embrace the technology and lift internal capability to ensure AI achieves its promise.”

 

Is business analytics the key to success?

 

The growing use of AI coincides with a broader trend of using analytics to improve the use of available data and the speed and accuracy of decision-making. In the post-pandemic era, profitability and competition are also driving organisations across the world to invest in business analytics platforms and capabilities.

Business analytics is an umbrella term for several types of analytics—descriptive, diagnostic, predictive and prescriptive. 

The biggest user of business analytics by far is IT. An average of 63% of IT departments worldwide cited this in the survey. However, in North America, 67% of executives noted their use of business analytics, which was higher than their IT departments’ use (61%). Business areas such as marketing, sales, human resources, operations and R&D are also showing interest in business analytics but are well behind IT and executives on adoption and actual use.

 

Other key global findings of the survey

 

– A mighty 96% of organisations are planning to continue supporting remote workers for the next two years. Concerningly, the report also found that 84% of IT professionals believe that remote workers have increased their enterprise’s security risk. 

– More than half (56%) of respondents stated that improving their security infrastructure is a key driver of adopting new technologies.

– 78% of organisations revealed that remote workers download software without obtaining approval from the IT department; this shadow IT mainly included mobile-specific applications (40%), online meeting tools (38%) and document sharing solutions (31%).

– 84% of respondents use more cloud services now than they did before the pandemic began. However, most respondents believe that improved security (56%), performance (52%) and reliability (51%) would increase their company’s confidence in cloud-based solutions.

 

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