KPMG AI | Workforce: Unlocking tech value through people
Lucy Pringle and Mark Williamson from KPMG explore how their AI | Workforce approach is helping clients to plan for and realise the value of AI investments. KPMG views AI as both a people and a technological challenge, as both need to work in harmony to unlock the true potential of any investment.
KPMG AI | Workforce is a human-centred approach to scoping and then driving AI-led transformation from idea through to value realisation. By deconstructing an organisation’s jobs, identifying their inherent tasks, and predicting genAI augmentation opportunities, KPMG can help clients to design and activate refreshed, genAI enabled jobs for the future.
“You can only really get the best value out of investment in technology, specifically in generative AI technology, when you transform the people components of your organisation too,” adds Lucy.
“The fundamental issues that AI really helps clients solve are around profitability, costs, productivity, customer experience, people experience…” adds Mark Williamson, who leads KPMG’s People Consulting business. “Enabling clients to grow is key, and how AI can enable that is fundamentally what this is about.”
Read the full report HERE.
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