Excellence in Education: Queen Mary University of London
Rachel Bence joined Queen Mary University of London (Queen Mary) as Chief Information Officer (CIO) in 2019, bringing extensive experience from engineering to higher education IT management. She oversees IT Services and develops the university's information and communications strategy, focusing on leveraging strengths, addressing weaknesses, and building complementary teams.
Queen Mary, part of the University of London since 1887, is renowned for its excellence in education, research, and innovation. It hosts over 28,000 students from more than 160 countries and offers diverse programs across various disciplines. Recognised for its social inclusion, Queen Mary supports a diverse community and first-generation students, earning accolades for its commitment to inclusivity.
The university's rise to 120th in the QS World University Rankings highlights its growing reputation. Recent upgrades in IT infrastructure support this achievement, enhancing global research opportunities. Queen Mary's digital vision includes investments in High-Performance Computing and scalable data storage, fostering research productivity and innovation.
Significant advancements in AI and machine learning at Queen Mary include predictive models for disease outbreaks and AI-driven financial tools. The university addresses cybersecurity challenges with a secure-by-design approach and continuous monitoring through a 24/7 Security Operations Center. Queen Mary focuses on enhancing administrative efficiency and educational outcomes by modernising infrastructure with cloud services and AI applications. Initiatives like the Women in Tech program promote inclusivity and empower women in the tech sector. Collaborations with critical partners further advance Queen Mary's digital initiatives, ensuring robust support and security. Under Rachel's leadership, Queen Mary exemplifies the transformative power of digital technologies in higher education, driving excellence and innovation.
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