Accenture’s Eyal Darmon: How AI Can Aid Benefit Distribution

Around the world, a growing number of organisations are transforming benefit  distribution using AI systems. 

Accenture has been embedding AI into the benefit management process through its  partnership with the Missouri Department of Social Services (DSS). 

“Accenture and Missouri DSS have had a really strong partnership over the last  few years,” says Eyal Darmon, Americas Public Service Data, AI & Agentic Lead  at Accenture. 

“We've been able to bring to Missouri experts in contact centers, experts in  engagement with residents and experts in social services. 

“We've been able to help improve the engagement with residents and help  make sure that the benefits that those individuals so greatly need are able to be  provided with ease.” 

Accenture has helped Missouri DSS move away from legacy silos into an  interoperable ecosystem for engagement with residents. 

It tackles the difficulty of untangling state infrastructure to enable data flow  between front-end citizen engagement and back-end processing. Eyal says: “The way Accenture shifted DSS to a unified digital ecosystem is one  that requires not just Accenture, but also our partners including Google,  Hyperscience, ServiceNow and RedMane 

“When you have multiple vendors engaged in an organisation, it's always critical  to make sure that everyone has awareness and transparency.”