Reply powers Vanarama to omnichannel success
Andy Alderson, Founder and CEO of Vanarama, said: “Reply has enabled us to bring in new techniques for the delivery of e-commerce solutions.”
Reply covers all retailer and wholesaler needs, utilising its skill set in strategy planning, technology architectures and implementation.
Its solutions implement both B2B and B2C scenarios and let retailers and producers define an end-to-end strategy from the digital to the physical.
Starting with marketing, promotions, digital couponing and consumers’ social engagement, underpinned by strong and effective management of products, orders and catalogues, Reply enables clients to offer their customers a unique shopping experience and carry out business the way they expect to.
Five pillars underpin its next-generation digital consumer journeys - strategy, attraction, conversion, retention and advocacy.
Reply and Microsoft have developed a use case for vehicle damage inspection, fully automating the process using AI, Cloud Computing and state-of-the-art Autonomous Mobile Robot (AMR) technology.
As part of the Reply Group, WM Reply, which specialises in Microsoft SharePoint, Office 365, Sitecore and Dynamics, comprises 200 dedicated employees working across Europe.
It builds SharePoint sites including intranets and websites, social networks, and document management areas to create digital workspaces that are easy to navigate and engaging.
Alongside automotive, Reply is active in energy and utilities, financial services, logistics and manufacturing, public sector and healthcare, retail and consumer products, telcomms and media.
Microsoft: Building a secure foundation to drive NASCAR
Microsoft is a key partner of The National Association for Stock Car Auto Racing (NASCAR) and together they are driving ahead to create an inclusive and immersive new fan experience (FX).
These long-term partners have not only navigated the challenges posed by the COVID-19 pandemic with the use of Microsoft Teams and Microsoft 365, but are now looking to a future packed with virtual events to enhance the FX, well beyond NASCAR’S famous Daytona racetrack.
“Together, we've created a secure environment that's allowed for collaboration, but the future is all about the fans”, said Melinda Cook, General Manager for Microsoft South USA Commercial Business, who cited a culture of transparency, passion, adaptiveness, and a growth mindset as to why this alignment is so successful.”
“We've partnered to create a fluid, immersive experience for the users that is supported by a secure foundation with Microsoft in the background. We are focused on empowering and enabling customers and businesses, like NASCAR, to reach their full potential. We do this with our cloud platform which provides data insights and security.”
“Our cloud environment allows NASCAR to move forward with their digital transformation journey while we are in the background,” said Cook who highlights that Microsoft is helping NASCAR
- Empower employees productivity and collaboration
- Improve fan engagement and experience
- Improve environment security and IT productivity
- Improve racing operations
Microsoft Teams, which is part of the Microsoft 365 suite, enabled employees to work remotely, while staying productive, during the pandemic. “This allowed people to provide the same level of productivity with the use of video conference and instant messaging to collaborate on documents. Increased automation also allows the pit crews, IT, and the business to focus on safety, racing operations, and on the fan experience,” said Cook.
“We have started to innovate to create a more inclusive fanbase, this includes using Xbox to give people the experience of being a virtual racer or even leveraging some of the tools in Microsoft Teams to have a virtual ride along experience.”
“These environments are how we create a more inclusive and immersive experience for the fans. We're working on a virtual fan wall which allows people from new locations to participate in these events,” said Cook, who pointed out Microsoft was also helping bring legacy experiences alive from NASCAR’s archives.
“At Microsoft we can take it one level further by letting fans know what it's like to see the pit crew experience, the data and all the behind-the-scenes action. We will continue to improve automation with machine learning and artificial intelligence, from marketing to IT operations to finance to racing operations,” said Cook.
Christine Stoffel-Moffett, Vice President of Enterprise Technology at NASCAR, said: “Microsoft is one of our key partners. They have been instrumental in helping the NASCAR enterprise technology team re-architect our Microsoft systems to ensure an advanced level of security across our environment, contribute to our business outcomes, and focus on fan experience.”