Pradeep Kamalanabhan

Pradeep Kamalanabhan

Global Head of TCS's Enterprise Content Management (ECM) Practice

TCS
Share
As artificial intelligence reshapes the banking, financial services, and insurance sector, industry leaders OpenText and TCS join forces to unlock its tran

The banking, financial services and insurance (BFSI) sector is on the brink of an AI-driven revolution, with software company OpenText and Tata Consultancy Services (TCS), a global IT services leader, at the forefront of this transformation.

Lars Rossen, SVP and Chief Architect at OpenText, oversees the ecosystem architecture and platform architecture of the company’s entire portfolio.

“Large language models have the potential to significantly transform BFSI business processes. In the insurance industry, for example, the ability to efficiently collate information and generate insights will help everyone from agents and brokers to underwriters and claim handlers,” he explains. “But it’s important to understand that Gen AI is not the only solution and other statistical and machine learning algorithms will significantly help the entire BSFI industry.”

Babu Unnikrishnan, Chief Technology Officer for BFSI Americas at TCS, brings 27 years of leadership experience to the conversation. His role in developing technology strategy and driving co-innovation with TCS customers gives him a unique perspective on AI's potential in financial services.

“The main drivers for AI adoption among BFSI firms are enhancing customer experience and innovation, as well as optimising cost and operational efficiencies,” he notes.

OpenText employee focused on delivering advanced AI solutions for information management

Pradeep Kamalanabhan, Global Head of TCS's Enterprise Content Management practice, highlights the emerging capabilities brought by the combination of traditional AI and generative AI: “A combination of AI and generative AI will bring in new capabilities such as knowledge management, content mining, summarisation, content generation and synthetic data creation, which can be leveraged to enhance customer experience and transform business models.”

Looking ahead, AI is set to become an increasingly integral part of the BFSI landscape. “Given AI's potential to add complementary value, it will become mainstream in the BFSI industry,” Unnikrishnan predicts. “Going forward, BFSI firms will increasingly leverage composite AI technologies – both predictive and Gen AI – for disruptive transformation."

This mainstreaming of AI will involve a shift in how the technology is used. As Unnikrishnan explains: “This will entail a shift in how AI is used – from leveraging it tactically to design point solutions for specific use cases to utilising it to drive knowledge-driven decisions and innovation. This, in turn, will reimagine entire value chains and transform the way BFSI firms do business.”

Pradeep adds that future AI implementations will increasingly focus on innovation and revenue growth. “In our recent survey, we found that as many as 88% of BFSI Pacesetter companies – those that enjoy greater financial success than the others – are more focused on using AI to spur innovation,” he notes.

TCS employee working diligently, analysing data and optimising strategies for enhanced client solutions

However, at a time of widespread AI hype, Lars injects a note of realism. “Right now, everyone wants to have an AI strategy, but we are also reaching the point of disillusion; it is not as easy or as magical as it looked like 12 months ago,” he says. “I expect that a lot of realism will happen over the next 18 months. There are already a good set of practical solutions you can buy and implement, but the real job of understanding your data and cleaning your data will lead to a lot of new insight and hopefully cool solutions that create value for the industry.”

By combining OpenText's advanced information management and AI solutions with TCS's deep industry knowledge and implementation expertise, the two companies are well-positioned to help financial institutions navigate the complexities of AI adoption and unlock its transformative potential.

The road ahead will present challenges, from ensuring ethical AI use to managing cultural change within organisations. But for those BFSI firms willing to embrace AI and partner with experienced guides like OpenText and TCS, the rewards could be substantial. As Unnikrishnan concludes: “This will reimagine entire value chains and transform the way BFSI firms do business.”

Read the full article HERE.

**************

Make sure you check out the latest edition of AI Magazine and also sign up to our global conference series - Tech & AI LIVE 2024

**************

AI Magazine is a BizClik brand ​​​​​​​

Share

Featured Interviews

Featured

Waleed Al Saeedi

Director of Capital Projects at the Department of Culture and Tourism

Waleed Al Saeedi, Director of Capital Projects at the Department of Culture and Tourism, explores the evolving procurement landscape in the GCC

Read More

Rujul Zaparde

CEO and co-founder of Zip

Believing the procurement process could be better, Rujul Zaparde and Lu Cheng created Zip, to create one front door for procurement

Read More
“It's not just about the dollars and cents today. I think every CPO would agree that their job is almost equivalently, if not more, about management of risk.”
Rujul Zaparde
CEO and co-founder of Zip

Rachel Bence

CIO at Queen Mary University of London

Rachel Bence, CIO at Queen Mary University of London, blends her research and IT management expertise to drive digital transformation and inclusivity

Read More

Shibu Nambiar

Global High Tech Business Leader at Genpact

A conversation with Shibu Nambiar, Global High Tech Business Leader: Shaping the future of business with AI

Read More

Jay Park

Founder and Chief Development Officer at Digital Edge

Desperate to make an impact in the Asia-Pacific region, Jay Park couldn’t resist the lure of being involved in the launch of Digital Edge

Read More

Waleed Al Saeedi

Director of Capital Projects at the Department of Culture and Tourism

Waleed Al Saeedi, Director of Capital Projects at the Department of Culture and Tourism, explores the evolving procurement landscape in the GCC

Read More