Glenn Mack
Chief Information Officer at North Carolina Department of Public Safety & the North Carolina Department of Adult Correction
Glenn Mack is Chief Information Officer, both for the North Carolina Departments of Public Safety and Adult Correction. It is a big job, and a weighty one; mistakes are not just financially costly but might endanger the lives, both of employees and the public.
The Department of Public Safety (DPS) comprises approximately 6,000 staff, along with around 10,000 North Carolina National Guard soldiers and airmen. DPS employees help ensure North Carolina is a safe place to live, work and visit, through effective law enforcement, juvenile justice programs, emergency response and recovery and homeland security preparedness.
The Department of Adult Correction (DAC) operates the State’s 54 prison facilities and its probation and parole system. It employs 20,000 people across North Carolina, and its mission is to protect the public by collaboratively focusing on rehabilitation, protection, innovation, accountability and professionalism. DAC became a standalone entity in 2023, having previously been part of DPS.
Whatever work is being done across both departments, Glenn and his team are invariably involved.
“The business units have come to recognise that before any new project or initiatives begin someone from IT needs to be there from the start, which is why we are involved in just about everything,” he says.
It is certainly a challenging role, but also hugely rewarding, says Glenn.
“You get to work with some amazingly talented and committed individuals including my leadership team, plus the technology we’re implementing and supporting is making a difference not only to our 20,000 or so staff but also to the citizens of North Carolina.”
He continues: “The thing that goes to the heart of what we do is building relationships, both within the internal business units and with vendor partners,” says Mack. “It is this that leads to increased success, and it also builds trust.”
This approach feeds into Glenn’s personal credo, which is to “build relationships, treat people with kindness and always choose to use the telephone over an email”.
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