ICYMI: Chatbots raise a smile and distracted tech workers
Consumers happy to share if there’s something in it for them
Consumers are happy for companies to use location data, but only if it leads to benefits for them personally or for society at large, according to new research. Enterprise location intelligence provider Gravy Analytics found a total of 73 per cent of survey respondents in their most recent research indicated users share their location information to improve app functionality, including navigating to a destination, showing weather or news, or finding nearby events. A total of 39 per cent of respondents reported they share their location information to download and use apps for free and 23 per cent to receive relevant ads and promotions.
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Los Angeles Chargers find conversational AI is on the ball
US football team the Los Angeles Chargers has partnered with a conversational AI company to take artificial intelligence into the locker room. MeetKai - also based in Los Angeles - has been tasked with creating fresh, engaging experiences using conversational AI and other new technologies. As the "Official AI partner" of the Los Angeles Chargers, MeetKai and the team will work together to develop new in-stadium and at-home experiences, say the two companies, including an AI-based locker room tour.
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Permacrisis year leaves tech workers distracted and careless
Tech workers are nearly twice as likely as those in other industries to find distractions make it hard to care about their jobs, and are more than three times as likely to do the bare minimum around security, according to new research. The data emerged in security and privacy company 1Password’s annual State of Access Report, Distraction on overdrive: Security in a time of permacrisis, based on a survey of 2,000 North American workers. The report explores employees' sentiments and behaviours around cybersecurity and other critical aspects of modern work amid persistent global crises this year, coined 'permacrisis.'
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KPMG and Vectra AI join forces to reduce cyber risk
KPMG has partnered with Vectra, a leader in AI-driven cyber threat detection and response for hybrid and multi-cloud enterprises, to bolster its AI-driven behavioural attack intelligence with KPMG’s Cyber Security services. As cyber-attacks increase and become more sophisticated while, concurrently, the attack surface expands, SOC teams are overwhelmed by a rise in alerts to triage, prioritise and investigate.
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Chatbots and conversational AI add a smiley face to support
The way companies talk to their customers can significantly impact retention and business growth, according to new research. Three-quarters of US consumers say communication that makes them feel valued is a top factor in continuing to do business with a brand, but generations are split about what makes good communication, a new report from customer communications company Intercom reveals. The study of 1,000 US consumers found that three in four say communication that makes them feel valued is a top or the most important factor when doing business with a brand. A total of 64 per cent went further and reported they would leave a business if they didn't feel valued.
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