ICYMI: AI gets curiouser and a 13.5mn-core supercomputer
Observe.AI and Zoom join forces to boost contact centres' CX
Conversational AI platform Observe.AI has announced it has joined forces with Zoom Video Communications to usher in the next era of AI-powered growth for omnichannel contact centres and boost agent performance to improve CX, revenue, and retention. As contact centres are increasingly tasked with higher-value, complex customer interactions that directly influence loyalty and retention, they face mounting pressure to upskill agents to deliver better customer experiences, adopt winning sales talk tracks, and develop soft skills like empathy and active listening.
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AI becomes curiouser and curiouser, but not too curious
Researchers in the United States have created an algorithm designed to prevent artificial intelligence from becoming “too curious” and are training AI agents to use it with video games. Experts working at MIT’s Improbable AI Laboratory and Computer Science and Artificial Intelligence Laboratory (CSAIL) say their algorithm automatically increases curiosity when it's required and then suppresses it if the agent has enough supervision to know what to do.
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Infosys BPM and IBM launch AI and automation centre
Infosys BPM has launched its Center of AI and Automation in the latest step in a two-year partnership with IBM aimed at bringing digital excellence to enterprises globally. In a statement, Infosys said the centre at the Infosys Business Experience Lounge in Poland will showcase a growing portfolio of data and AI solutions that are designed to automate and accelerate the hybrid cloud journey of global enterprises, while also commemorating the 15th anniversary of Infosys BPM in Poland.
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Cerebras reveals Andromeda, a 13.5mn-core AI supercomputer
American AI startup Cerebras Systems has unveiled Andromeda, a 13.5 million-core AI supercomputer, which is now available and being used for commercial and academic work. Built with a cluster of 16 of the company’s CS-2 chips, Cerebras says Andromeda delivers more than 1 Exaflop of AI compute and 120 Petaflops of dense compute at 16-bit half precision. Cerebras says it is the only AI supercomputer to ever demonstrate near-perfect linear scaling on large language model workloads relying on simple data parallelism alone.
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Infosys: AI and data must join forces to deliver value
Companies could be generating more than US$460bn in incremental profit if they improve data practices, trust in advanced AI, and integrate AI with business operations, according to new research from the Infosys Knowledge Institute. The research, by the thought leadership and research arm of Infosys, Data+AI Radar: Making AI Real, found that although three of four companies want to operate AI across their firms, most businesses are new to AI and face daunting challenges to scale. 81% of respondents deployed their first true AI system in only the past four years, and 50%, in the last two.
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