How Hexaware’s AI-first Approach is Transforming Banking

Modern banking has never been more at risk, with malicious actors operating globally to create new scams and methods to con someone out of their money.

With these increasingly sophisticated cybersecurity threats, alongside heightened regulatory compliance requirements, banks need support in order to keep people's money safe and stay within the guidelines.

This is where Hexaware Technologies comes in, built on the mantra of AI-led, human intelligence-perfected solutions to businesses, positioning itself as a trusted partner for core banking transformations. The company's AI-first approach and focus on mid-market clients offer a compelling alternative to traditional large-scale providers.

Addressing Critical Cybersecurity Challenges

The threat landscape facing banks has evolved dramatically, particularly with the integration of artificial intelligence into cyberattacks. Ravishankar Subramanian, Executive Vice President & Global Head of Banking Solutions, says: "With the advent of AI, these attacks have become very smart. 

“People are using the power of AI to actually hack into banks' networks, impersonate people and also impersonate transactions."

To combat these sophisticated threats, Hexaware has developed its Trust Framework, which goes beyond traditional security measures by monitoring behavioural patterns. The system creates personalised baselines for users, flagging unusual activity that might indicate compromise. 

Ravishankar notes: "If someone logs in and has the habit of checking their balance first every day and then go and do other transactions, but on a particular day they log in and skip the balance , choosing instead to do something else, that's a flag."

24/7 with Tensai® Framework

Managing round-the-clock banking operations requires sophisticated automation, which Hexaware addresses through its Tensai® framework. 

This digital-first approach eliminates the need for human intervention in routine monitoring tasks.

Ravishankar adds: "Systems are being watched by other systems and if there is an issue, an alert comes in, then appropriate actions are taken. Sometimes actions are taken by our agentic framework. Sometimes it is triggered to the human in the loop."

The system operates on a tiered escalation model, with different categories of alerts receiving automated responses, agent intervention or human oversight depending on their classification and severity.

Quality Assurance and Risk Mitigation

Hexaware’s reputation as a market leader in core banking quality assurance stems from its autonomous testing capabilities. 

The company's testing framework continuously validates three critical areas: functional alignment between business requirements and system delivery, API integrations across banking systems and data migration integrity.

Sandip Ganguly, Vice President & Country Head for Australia and New Zealand, emphasises the comprehensive nature of the company’s approach: "The platform has three distinct components that takes care of all these three categories of assurance, if you may: functional alignment where bank users interact with the core system; API integration testing, so the core banking system can communicate with other bank systems and data migration integrity. 

“It's a very comprehensive platform that helps us facilitate core banking service delivery from a quality assurance perspective."

Delivering Measurable Returns Through Automation

The results speak for themselves when it comes to process automation. In regulatory reporting alone, Hexaware has achieved remarkable efficiency gains. "What we are seeing now is that the infusion of generative and agentic AI has increased the efficiency of this process by close to 500%," Ravishankar says.

As well as the improvements in workflow automation, where traditional processes have been transformed entirely. "What used to take people around eight to 10 working days is now getting done in less than an hour," he adds.

Strategic Positioning for Growth

Hexaware’s strategy focuses on establishing proof of value before securing longer-term relationships. "More often than not, we are happy to invest and establish value, and on the back of that we get a seat at the table," explains Sandip.

This approach resonates particularly well in the mid-market segment, where organisations seek maximum value from restricted budgets. "Therefore, our positioning is very, very different. As I said, in the mid-market, the way we try to align with our customers is that we want to be a full-service provider for the customer," Sandip concludes.

Hexaware’s AI-led, human intelligence-perfected solutions to businesses presents a compelling proposition in an increasingly competitive marketplace.

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