Globant: How Agentic AI is Transforming Business Operations
Today’s agentic AI systems are now operating with increasing autonomy.
Once limited to responding to specific commands, they can now proactively analyse situations, make decisions and complete complex tasks with minimal human oversight.
Unlike conventional AI models that execute predetermined tasks, agentic systems can interpret objectives, formulate strategies and adapt their approaches based on changing circumstances – enabling businesses to respond more effectively to market shifts, customer demands and resource constraints through continuous data monitoring and adaptive response capabilities.
This change from reactive to proactive AI proves how businesses are increasingly needing AI to operate more efficiently and effectively across operations.
Examining this AI shift, Globant reports on this trend across industries – identifying healthcare, retail and finance as the sectors positioned to gain most from this next evolution of AI technology.
Healthcare: Expecting efficiency gains from AI agent implementation
Investment in AI and data analytics will grow by 86% by the end of 2025, according to Gartner data cited in the report.
AI agents are marking the beginning of a new technological era that will completely transform how businesses operate and compete.
This projection contributes to Globant's predictions that the health technology sector will expand by 10% annually between 2025 and 2030 – because AI agents are improving data transparency, enhancing accuracy and increasing efficiency in patient care delivery.
These systems perform functions beyond personalising interactions based on patient histories, helping protect against cyber threats, enable medical collaboration and optimise workforce productivity.
By eliminating unnecessary workflow steps, the technology also reduces time requirements and costs while generating real-time reports.
AI agents can also forecast trends and reduce risks while operating within frameworks that maintain compliance with safety regulations.
Retail: The benefits AI agents bring across multiple functions
Considering that AI agents provide real-time guidance to customers with recommendations derived from behaviour patterns and preferences, Globant additionally indicates that AI agents are transforming retail operations by improving efficiency, enhancing customer experience and delivering value to businesses and consumers.
The technology is changing marketing practices by automating campaign management, refining targeting methods and adjusting budget allocations based on engagement metrics.
Globant highlights its collaboration with Google Cloud to develop a search engine that offers product suggestions, image-based search capabilities and interactive shopping functions.
Financial services: AI agents being essential for modern development
In the financial sector, Globant reports that AI technologies are becoming fundamental requirements for contemporary services – as they perform complex functions beyond basic automation, including risk analysis, fraud prevention, investment strategy management and real-time recommendation delivery.
The systems adapt to shifting financial trends, provide contextual suggestions and reduce the time needed to modernise financial infrastructure – achieving up to 80% reduction in migration time periods, the report notes.
Customer experience also improves through personalised financial assistance delivered by AI agents.
The global market for AI agents in financial services will grow from US$2.1bn 2024 to US$80.9bn in 2034, according to Market.us data referenced in the study.
“AI agents are marking the beginning of a new technological era that will completely transform how businesses operate and compete,” says Gonzalo Vazquez, CTO of Globant Europe.
“With exponential growth and results already redefining the rules of the game, AI agents bring unprecedented creativity, speed and precision.
“Regardless of the sector, organisations that adopt these systems will be better positioned to adapt and lead in an ever-evolving environment.”
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