Examining agentX: Tech Mahindra's Gen AI-Powered Solution
As enterprises begin to implement AI into their operations, the talk moves from adoption to further enhancement.
Tech Mahindra has taken a bold step forward in this arena with the launch of its comprehensive suite of Gen AI solutions, TechM agentX.
As businesses seek to streamline operations and enhance efficiency, Tech Mahindra's latest initiative promises to be a game-changer in the realm of AI-driven enterprise solutions.
The genesis of agentX
The introduction of TechM agentX is not merely a product launch; it represents a significant shift in how businesses can leverage AI to address inefficiencies in traditional operations.
With the potential to improve productivity by up to 70%, this suite of solutions is poised to redefine the boundaries of what is possible in business process automation.
TechM agentX is a comprehensive suite of Gen AI-powered solutions designed to drive intelligent automation and enhance efficiency for enterprises globally.
At its core, agentX aims to tackle the inefficiencies that have long plagued traditional business operations. By automating complex business, IT, and data tasks, the suite promises to deliver enhanced productivity, scalability, and user experience.
"With the launch of TechM agentX, our vision of AI-driven enterprise automation takes a significant leap forward,” says Kunal Purohit, President – Next Gen Services at Tech Mahindra.
“The implementation of these solutions will be a game-changer for enterprises. By automating intricate processes and significantly enhancing productivity, agentAssistX will provide a cohesive method for ensuring seamless user experiences and scalability across various systems."
agentX is not merely about automating isolated tasks; it is about reimagining entire workflows and processes through the lens of AI-driven efficiency.
The first solution in the TechM agentX suite, agentAssistX, stands out as a Gen AI-powered, agentless business, IT, and end-user support solution.
Its primary goal is to unify and optimise support silos, making IT support faster, easier, scalable, and more efficient.
agentAssistX is designed to integrate seamlessly with existing enterprise infrastructure. It can connect with ITSM (service management) software, enterprise security systems, network telemetry data, and cloud management tools.
This integration capability is crucial as it allows for the automation of ticket resolution and provisioning without disrupting existing workflows.
The solution's ability to automate critical functions is particularly noteworthy. These functions include meeting room technology operations, software and device management, access and security management, real-time monitoring, knowledge management, and cloud and data centre operations.
By automating these areas, agentAssistX empowers enterprises to improve compliance, mitigate risks, streamline IT support, and enhance workforce capabilities. This enables organisations to redirect their human resources towards more strategic endeavours.
Agentic AI in operations
Tech Mahindra's approach with agentX aligns with a growing trend in the industry towards more sophisticated, agentless AI-driven solutions for business processes.
"One area where adoption has significantly increased is using generative AI-based pair programming. This technology automates code writing, test cases, and scripting, allowing for faster development and enhanced productivity," says Kunal.
The introduction of agentAssistX is particularly significant in the context of IT support and operations. Traditional IT support models often struggle with scalability and efficiency—especially in large enterprises.
agentAssistX addresses these challenges directly by providing a touchless support experience that phases out traditional Level 1 (L1) support.
Key features of agentAssistX include a single architecture platform for IT support issues; conversational AI tools for a seamless user experience; streamlined support processes from ticket creation to resolution; and maximised adoption and value extraction from AI investments.
These features collectively contribute to a more efficient, scalable, and user-friendly IT support ecosystem.
The launch of TechM agentX is not an isolated event but part of a broader trend in making Gen AI able to act independently when carrying out tasks.
“The next wave of AI—actionable, autonomous, and responsibly designed Agentic AI—broadens generative AI's enterprise applications,” says Tapati Bandopadhyay, Expert Advisor at Third Eye Advisory.
"Tech Mahindra's agentX solutions make these applications enterprise-ready by embedding codified human expertise and intuitive experiences. These solutions accelerate value realisation while addressing key readiness needs like governance risk compliance (GRC), security, identity management, and monitoring."
Already, we are seeing consultancies focus their efforts on making Gen AI more agentic, seeing it as one of the next big steps of our AI revolution.
This only highlights the evolving nature of AI in enterprise settings.
The future of enterprise AI
As we look to the future, the launch of TechM agentX represents more than just a new product suite; it signifies a shift in how enterprises approach AI integration and automation.
By addressing critical challenges in IT support, business processes, and data management, Tech Mahindra positions itself at the forefront of the next wave of enterprise AI solutions.
As AI continues to mature and evolve, we can expect more comprehensive integrated solutions that automate a wider variety of tasks and fundamentally transform how businesses operate.
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