How CBOT enables companies to scale the use of chatbots

As more companies are turning to chatbots and voice assistants, we take a look at CBOT and how its platform helps transform customer services

Based in İstanbul, CBOT is a leading AI company that offers an end-to-end customer service automation platform based on its own proprietary technologies.

Used by more than 50 well-known enterprises operating in mainly financial services, e-commerce, telecoms, customer services sectors besides public institutions, CBOT’s Platform is a full AI-based “end-to-end” solution that enables companies to quickly and cost-effectively develop and scale the use of intelligent chatbots and voice assistants. 

The company helps brands to transform their customer service and sales channels by automating up to 70% of customer queries and increasing sales up to 300%.

Reducing chatbot development time

CBOT Platform empowers the customer journey by conversational intelligence, Natural Language Understanding and humanlike voicebots and chatbots. In 2020, CBOT was featured by Gartner among the 16 leading chatbot and virtual assistant companies globally.

Another one of the company’s products is CBOT FUSION, a seamless chatbot integration framework reducing the chatbot development time and cost by providing all necessary tools to prepare intent responses with backend configuration and design dynamic conversations without any coding. Virtual assistants built on FUSION easily can be integrated with on-premise systems, IVRs, RPAs, enterprise apps such as SAP, Zendesk, and more.

Increasing use of chatbots and AI assistants 

The pandemic fuelled an increase in the number of online purchases, and conversational AI offered an opportunity for businesses to increase efficiency and manage the operational costs better. Virtual Assistants and automation have proved the transforming power in the field of customer service including both traditional IVR based call centers and live chat platforms. 

According to IDC Worldwide Semiannual Cognitive Artificial Intelligence Systems Spending Guide, Conversational AI Market will reach US$77.6bn in 2022, more than three times the US$24bn forecast for 2018. 

Two areas of focus for these investments are conversational AI applications, namely personal assistants and chatbots, and deep learning and machine learning applications. North America is expected to hold the largest market size in the global conversational AI software market, while Asia Pacific (APAC) is expected to grow at the highest CAGR during the forecast period.

The chatbot market is expected to grow by US$1.11bn, progressing at a CAGR of almost 29% during the forecast period. 

As virtual assistants trends look more promising by the advancement of the technology, the improvement of its customer experience and the successful use cases encouraged more and more organisations from various sectors focus on conversational AI for their business strategy.


Featured Articles

Agility Robotics: Digit, Amazon and workplace efficiencies

From Amazon partnerships, to creating humanoid robots who can pick themselves up off the ground, Agility Robotics continues to innovate in the workplace

Unlocking the possibilities of AI with Mondee’s Kymber Lowe

Chief Marketing Officer at Mondee, Kymber Lowe, offers insight into AI potential within the travel industry & how AI is revolutionising the workplace

ChatGPT's first birthday: A year in review

With 30th November 2023 marking a year to the day that OpenAI’s large language model-based chatbot was launched, AI Magazine considers some highlights

Sam Altman returns as CEO after being ousted by OpenAI

Machine Learning

Emmett Shear: Who is the new interim CEO of OpenAI?

Machine Learning

Coca-Cola and AI: Unleashing digital creativity

AI Applications