NICE creates humanised AI-driven CX powered by Generative AI
Enlighten Actions is revolutionising the use of data and generative AI with the aim of pinpointing brand-specific actions to drive business growth…
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Need for responsible AI in some of the world’s largest banks
Research shows one-third of North America and Europe’s largest banks lack transparency and are not publicly reporting on their AI development…
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Lenovo: Employees prefer mix of AI and human IT support
New Lenovo survey shows 91% of employees believe they would be more productive when their IT issues at work are resolved quickly and effectively…
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“Augmented workforce” still finding its feet in shift to AI
Study by Bain & Company reveals four roles found in the new "augmented workforce," which are enabling companies to transition workers to jobs of the future…
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Big Tech must not be left alone with artificial intelligence
Aleksander Mądry joins Google CEO Eric Schmidt at Congress and urges lawmakers to ask rigorous questions about how AI tools are being used by corporations…
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Huge growth means AI has "800-pound gorilla" energy problem
AI’s potential pitfalls are becoming clear, with worries growing over job losses and privacy concerns; the world can add environmental damage to the list…
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Large language models a welcome “wild west” for economists
Economists should welcome a large language model revolution and treat it as “a new wild west” for creativity and experimentation, says seasoned AI academic…
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O’Reilly urges world to get ready for a red-hot summer of AI
Widespread interest in GPT-3 and its successor ChatGPT has given NLP and deep learning a huge boost in popularity, according to a report from O’Reilly…
